Shipping policy
At My Mother’s Kitchen Table, every order is packaged with care to ensure your deck arrives safely.
Order Processing Times
- All orders are processed within 1 to 2 business days (excluding weekends and bank holidays) after receiving your order confirmation email.
- You will receive a notification email with tracking information (where applicable) once your order has dispatched.
Domestic Shipping Rates & Delivery Estimates (UK)
|
UK Standard Shipping (2nd Class) |
2–3 business days |
FREE |
|
UK Express Shipping (1st Class) |
1–2 business days |
£3.99 |
- Customs, Duties & Taxes: International orders may be subject to import duties, taxes, or customs fees once the shipment reaches your destination country. These charges are the responsibility of the customer. My Mother’s Kitchen Table is not responsible for delays caused by local customs clearance.
How to Check the Status of Your Order
When your order has shipped, you will receive an email notification from us. If you haven’t received your order within 7 days of receiving your shipping confirmation email (UK) or 14 days (International), please contact us with your name and order number, and we will look into it for you.
Damaged or Missing Deliveries
If your order arrives damaged in any way, please email us writhin 48 hours with your order number and a photo of the item's condition. We address these on a case-by-case basis and will always do our best to send a replacement promptly.
Questions?
If you have any questions regarding your delivery, please reach out to us at hello@mymotherskitchentable.co.uk